# Tech Readiness and Retention

By: Jay Sample June 11, 2026

[Tech Readiness and Personalized Retention (2026 Refresh)](/content/wp-content/uploads/2026/06/TechReady-Tech-Readiness-and-Personalized-Retention-2026-Refresh.pdf) — How nine years of readiness data and the new federal earnings rule are reshaping the online-attrition conversation.